Job Description

We’re looking for a Creative Operations Manager to lead and support our high-performing creative department within a fast-paced, high-volume marketing agency. In this role, you’ll focus on managing the people, processes, and performance that power our creative output—while staying engaged in hands-on design as needed. You’ll build a culture of collaboration and accountability, drive operational improvements, and ensure the team has the tools, context, and support they need to thrive.

This is a remote team leadership role for someone who understands the creative mindset and thrives on building healthy teams and scalable systems.

Key Responsibilities:

Team Leadership & Creative Culture

• Lead the creative team with a focus on team culture, quality control, skill development, and balanced workloads.
• Cultivate a collaborative, accountable, and growth-oriented team environment.
• Conduct regular check-ins to provide mentorship, feedback, and professional development.

Workflow & Process Management

• Partner with the Project Manager to streamline workflows and implement scalable systems for creative production.
• Support annual planning for creative themes and collaborate with lead designers on concept development and theme review preparation.
• Assign and track creative tasks using Asana.
• Coordinate with team leads to address special requests, assess capacity, and allocate resources effectively.

Creative & Production Support

• Contribute to creative production across print and digital platforms.
• Assist in generating creative assets, including leveraging AI tools such as Midjourney.
• Oversee global revisions to ensure consistency and timely delivery of creative assets.

Performance Management

Monitor and optimize team performance using key KPIs.

Proofing & Quality Control

• Review and manage creative proofs in Ziflow.
• Prepare and submit final creative for corporate audits.
• Manage corporate and product partner approvals to ensure alignment and compliance.

Qualifications:

Required

• 5+ years of experience in creative operations or team leadership with demonstrated career growth.
• Background in graphic or production design.
• Proven ability to manage workflows and prioritize in a fast-paced environment.
• Strong interpersonal, communication, and organizational skills.
• Passion for managing teams, fostering culture, and improving operational efficiency.

Preferred

• Proficiency with tools such as Adobe Creative Suite, Ziflow, Asana
• Experience with AI-based platforms is a plus (e.g., Midjourney).
• Experience managing remote teams.
• Knowledge of video and animated graphic production.
• Understanding of print production standards and workflows.

What We Offer:

• A leadership role with real impact on creative process, culture, and output.
• Fully remote work environment 
• Competitive salary and benefits 
• Schedule flexibility within the parameters of our daily work hours
• Paid birthday leave
• 11 paid holidays
• 6 paid TCL holidays
• Christmas Shutdown- December 24 until the first business day after New Year’s Day
• Equipment required for the position will be provided
• Internet reimbursement of $60/month
• Annual team retreats and virtual events

At the end of your 90 probationary-day period, you will/are eligible to receive:

• $1,800 or 50% of the employee’s major medical premium annually to help offset the cost of medical insurance
• A quarterly Health and Wellness Stipend of $600 annually
• $2,280 annually in a Lifestyle Spending Account (prorated based on your date of hire)
• 80 hours of paid time off (prorated based on your date of hire)
• Employee-paid vision and dental insurance
• Employer-paid life, disability, and accident insurance

After a successful 6 months, you are eligible for:

• 401(k) max 5% match Safe Harbor Plan.

After 12 successful months, once your probationary period is complete: 

• Eligible for a company discretionary bonus.

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