Job Description

JOB SUMMARY

Arista Advanced Pet Care, a new business division specializing in Veterinary Specialty & Emergency hospitals, is seeking an Operations Support Specialist to play a pivotal role in our early-stage company. Leveraging over 25 years of experience, we are building a new model of seamlessly integrated advanced pet care. The Operations Support Specialist will be instrumental in adapting, developing, and overseeing systems and processes implementation. This role entails collaborating cross-functionally with established departments to ensure effective development, training, implementation, and ongoing support for each Arista hospital. This is a unique opportunity for an energetic and experienced person with systems and program management experience to be a key part of building a new model of seamlessly integrated advanced pet care.

RESPONSIBILITIES & DUTIES

· Learn existing and planned systems within the business, including practice management and program management software, learning platforms, and data reporting platform.

· Customize and implement efficient workflows within Instinct PIMS system, prioritizing seamless patient care delivery and providing continuous training and support for hospital teams.

· Integrate and develop operational and reporting tools within our proprietary portal for Arista hospitals, covering areas including financial dashboards, scheduling, pricing, DVM productivity, client and team satisfaction, and patient outcomes.

· Lead the development of future playbooks and oversee progress tracking for de novo projects.

· Evaluate and implement innovative technological solutions to enhance operational efficiency, such as ambient AI medical record transcription.

· Collaborate with IT teams to ensure smooth system integration with user-friendly interfaces for hospital teams.

· Assist in building and executing specific brand operational policies and procedures as required.

· Oversee on-site training for new locations, ensuring comprehensive onboarding processes and providing ongoing remote support as needed.

· Develop, implement, and maintain Arista-specific Litmos (LMS) content, auditing training needs of new and current employees.

· Participate in leadership and home office training directed by the human resource and Arista leadership teams.

· Create, maintain, and deliver "Train the Trainer" programs and program guides for field implementation of new processes and procedures.

· Collaborate with vendors and suppliers to monitor service levels and ensure cost-effectiveness.

· Utilize data analysis to identify trends, opportunities, and areas for improvement.

· Develop and implement contingency plans and crisis management protocols in collaboration with relevant stakeholders.

· Foster a culture of continuous improvement by staying informed about industry trends and best practices, adapting and innovating solutions to enhance patient care and hospital efficiency.

· Foster a culture of active listening by consistently incorporating feedback from quarterly happiness surveys to drive continuous improvement initiatives

QUALIFICATIONS & SKILLS

· Bachelor’s degree in business administration, Operations Management, and/or 5+ years relevant experience

· Operational experience in Veterinary Specialty & Emergency industry preferred.

· Experience with using and administering PIMS systems in Veterinary Specialty and Emergency hospitals (specifically Instinct), preferred.

· Extremely organized and self-motivated with project management skills

· Excellent analytical and problem-solving abilities.

· Effective communication and interpersonal skills.

· Knowledge of relevant industry regulations and best practices.

· Proficiency in using technology to enhance operations

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