Job Description

We are looking for a passionate and customer-focused individual to join our team as a Customer Service & Technical Support Specialist. In this role, you will assist customers via phone and video, providing support for technical inquiries and ensuring a positive experience.

Key Responsibilities:

Provide top-notch technical support via phone, video, and occasional chat, guiding customers through troubleshooting and software navigation.
Assist customers in locating prior years' tax returns and amendments with clear, helpful instructions.
Research and analyze customer issues to determine the best course of action and resolve inquiries effectively.
Foster a positive experience by embodying the values of empathy and care during every customer interaction, offering solutions and, when needed, escalating to higher levels of expertise.
Accurately document all customer interactions, including issues, resolutions, and any necessary follow-up actions.

About Us:
We specialize in connecting talented individuals with remote, flexible work opportunities. As part of our team, you will have the chance to work from home, managing your own schedule with both part-time and full-time options available.

Our team is dedicated to providing remote workforce solutions across various industries, including:

Healthcare
Customer Service/Sales
Banking
Travel & Hospitality
Whether you're looking for contract-to-hire opportunities, short-term projects, or direct placement, we're here to support your career growth.
Employment Type: Full-Time
Salary: $ 11.00 12.00 Per Hour

Job Tags

Hourly pay, Full time, Contract work, Temporary work, Part time, Remote job, Flexible hours,

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