Location: United States, Hybrid
*This position is remote and not eligible for relocation. All positions must reside within the country listed within this job description.
Salary: Up to $135,000 base + 10% performance bonus (DOE & Geographic location)
Locations available: Austin TX, Fremont CA (PST working hours required)
A little bit about us:
Applied Value Technologies is an early-stage, mission-driven venture revolutionizing the way companies view IT productivity. We help our customers scale with next-generation application services that accelerate user productivity through enhanced automation and a highly personalized user experience. Our goal is to be a trusted partner, collaborating with customers to design and implement user-centric, technology-enabled support solutions at scale.
About the Role:
Applied Value Technologies is seeking an Senior Google Support Engineer to assist in the delivery of our mission- and business-critical application services with internal customers. Reporting into the Product Operations team, our goal is to deliver excellent technical support with outstanding customer service, satisfaction, and timeliness. This position is part of the Foundations department and requires a diverse and flexible skill set for supporting a wide range of applications within our client’s Commerce Engineering products portfolio. Candidates must be passionate about technology, live for amazing customer service, and thrive in a fast-paced environment.
Our clients are Fortune 100 technology companies, providing platforms that help connect people around the world. They share a core value of scaling their businesses by putting people first, and our team is dedicated to advancing this mission by focusing on customer needs above all else.
About You:
· Familiar with end-to-end Customer/IT support processes
· Adjusts easily to new or changing circumstances
· A collaborative utility player mentality (low ego) with a proactive sense of curiosity
· Focuses on achieving results that promote business success.
· Demonstrate proactive and professional communication skills with all stakeholders and partners
· Maintain a professional, adaptable, and respectful manner
· Provide high quality service to all users
Responsibilities:
· Provide technical support and administration with a focus on applications in the Collaborations Applications suite including, but not limited to Google Workspace, Google Cloud Platform, Tableau, Lucidchart, Slack, Microsoft 365,
· Collaborate and consult with users to troubleshoot and to resolve technical issues as they pertain to the collaboration applications portfolio
· Provide training on new and existing features
· Facilitate application testing throughout the change process
· Identify trends in issues, investigate the best solution with providers and communicate to appropriate teams
· Help migrate users out of divested services by finding alternative solutions, communicating, and helping users with the migration process
· Monitor, maintain, and look for opportunities to optimize and improve systems both for users and for admins/governance teams
· Provide ongoing documentation in the form of wikis for user base
Your Expertise:
· 6-8+ years in End User Support, System Administration, and custom solution development experience with a focus on Google Workspace and Google Cloud Platform.
· Google Workspace – experience managing and troubleshooting issues with user accounts, Google Drive, Shared Drives, editors (Docs, Sheets, Slides, Sites, Forms), Apps Scripts, 3rd party add-ons, Marketplace, Groups, Target Audiences, and target audiences
· Google Cloud Platform(GCP) - Deep technical experience with Google API library, Service Accounts, Domain Wide Delegation, OAuth Client ID’s, API Keys, and custom solution development
o Must understand which permissions
· Knowledge of user lifecycle management, security best practices, and change management
· Certifications in one or more of the following:
o Google Cloud Certification - Google Workspace or Cloud Engineer
o ITIL
· Fluency in English, both written and verbal required
· Flexibility to work Pacific Time zone hours whenever required
Nice to Have:
· Tableau Certifications
· Working knowledge of other collaborative and productivity apps such as Microsoft Office 365, Tableau, Lucidchart, and Slack
Applied Value is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information . Hiring is contingent on candidate verifying their eligibility to work in the United States and passing a complete background check.
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